Proton

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    1. Support
    2. Proton Account
    3. Manage account

    Email and SMS recovery

    Learn how to use email and SMS recovery to reset your password. Find out why we recommend enabling additional recovery options.

    1. Support
    2. Proton Account
    3. Manage account

    Recovery phrase

    Learn what a recovery phrase is, how to use it to recover your Proton Account and data, and why it's one of the recovery methods we recommend.

    1. Support
    2. Proton Account
    3. Manage account

    What happens if my usage exceeds the limits of my plan?

    If you downgrade your Proton subscription while using more storage (or user accounts) than your new plan allows, your access may be limited.

    1. Support
    2. Proton Account
    3. Manage account

    Change your Proton password

    How to change your Proton password for any reason when you know your password. If you've forgotten it, check our support page on how to reset it.

    1. Support
    2. Proton Account
    3. Manage account
    4. Username

    How to change your username

    Changing username on Proton Mail not available due to security reasons and high level of protection

    1. Support
    2. Proton Account
    3. Manage account
    4. Storage space

    How to increase your free Proton Mail and Proton Drive

    Existing users on a Free plan can unlock 5 GB of total storage for Proton Drive and 1 GB of total storage for Proton Mail. We explain how.

    1. Support
    2. Proton Account
    3. Manage account
    4. Storage space

    How to increase your storage space

    All Proton plans come with encrypted storage. Learn how to check your storage allowance and increase it by upgrading your plan.

    1. Support
    2. Proton Account
    3. Manage account
    4. Storage space

    Proton Storage Bonuses

    Sign up for a paid plan for Proton Mail or a Proton bundle and get extra storage free for each year you’re with us.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    Proton Account recovery explained

    Set methods to recover your account if you forget your Proton password.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    Email and SMS recovery

    Learn how to use email and SMS recovery to reset your password. Find out why we recommend enabling additional recovery options.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    Recovery phrase

    Learn what a recovery phrase is, how to use it to recover your Proton Account and data, and why it's one of the recovery methods we recommend.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    Device-based recovery

    Device-based recovery stores an encrypted file on your device that allows you to regain access to your Proton Account if you lose your password.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    How to grant emergency access to your Proton Account

    Find out how to choose up to five emergency contacts for your Proton Account.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    How to get emergency access to someone else’s account

    Learn how to gain emergency access to a Proton user's account and update their account settings.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    Restoring Proton Drive files after a password reset

    Learn how to recover Proton Drive files after a password reset — with an extra step to restore backed up photos in some cases.

    1. Support
    2. Proton Account
    3. Manage account
    4. Data recovery

    Data recovery explained

    Learn how to restore access to your emails, calendars, contacts, files, and other encrypted data after resetting your password with email or SMS recovery.

    1. Support
    2. Proton Account
    3. Manage account
    4. Combine or delete account

    How to delete your Proton Account

    Learn how to delete a Proton Account. This will permanently delete all your data, and you'll lose access to all Proton services.

    1. Support
    2. Proton Account
    3. Manage account
    4. Combine or delete account

    Inactive accounts

    If you have a Proton Free plan, you must log in and use any Proton service once a year to maintain your account. Learn more.

    1. Support
    2. Proton Account
    3. Manage account
    4. Combine or delete account

    How to merge Proton accounts

    With a paid Proton Mail account, you can send and receive mail from multiple Proton Mail addresses. Learn how to merge other Proton accounts with your paid account.

    1. Support
    2. Proton Account
    3. Manage account
    4. Combine or delete account

    How to connect an existing SimpleLogin account to a Proton Account

    SimpleLogin is part of the Proton encrypted ecosystem. Find out how to link your existing SimpleLogin account to your Proton Account.

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